Siriniti Techsource offers Inbound Customer Services which is available 24/7 round the year. Every call that comes in our inbound call center is handled by a highly trained, skilled and experienced inbound Customer Service Representatives. Our Inbound Customer Service Agents answer the calls on behalf of your representatives in the way you want them to.
Siriniti works together with you as a partner building a strong, successful long-lasting relationship with your customers.
Answering Service
An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Siriniti is capable of doing this and more. We specialize in providing effective and accurate answering services that saves time and cost as well.
Customer Service
Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Siriniti is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.
Direct Mail Response
The process of direct mail response is offered by an inbound call centre. Our agents ensure that the mails reach the customers at the correct address and time. Siriniti ensures that each incoming call is processed efficiently and appropriately by our call centre representative.
Help desk Solutions
The help desk is the central hub through which problems and issues are reported. Siriniti provides tailor-made solutions to provide superior customer service interaction and thus leveraging each customer relationship to the fullest.
Inquiry Handling
Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Siriniti has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.
Interactive Voice Response
Interactive voice response (IVR) helps the inbound call centre in proper distribution of routing information with the help of FAX or pre-recorded voice messages. The IVR system of Siriniti includes services like speech recognition, self service and FAX management capabilities.
Sales Lead Qualification
Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. Siriniti takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.
Siriniti Techsource is equipped with robust and reliable infrastructure to manage the processes of our clients. Our Call Center has latest technology and software to handle broad range of outsourcing services for our clients. Each and every call linked to our call center is recorded for quality purpose. Our Outstanding customer services and our professional staff make each and every Outbound Project successful for our clients
Our outbound Telemarketing is handled by our state of art call center. Our call center is equipped with latest technology. Every outbound call made from our call center is recording for quality purpose. Our outstanding customer services and our experienced staff make each and every Outbound Telemarketing project successful for our clients.
Appointment Setting
This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportations, dinners, seats, concerts, special events, seminars and others.
Cross Selling and Upselling
Cross selling and upselling services are provided by Siriniti. This call center function helps in the expansion of the client's market, thereby facilitating growth.
Telemarketing Services
Telemarketing services are primarily call center services which deal with enhanced customer service for the clients. Siriniti has been able to meet the client's target in this regard appreciatively.
Market Research & Survey
Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.
Product or Service Promotion
Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. Siriniti provides exclusive product promotional support to customers through tele-services.
Lead Generation
Lead generation means creation or generation of prospective consumer interest into a business product or services. Siriniti has the expertise to give you leads that will boost your sales. Through our network of call centers, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.
Siriniti offers mission critical results to the customers. With 10 years of proven track record, our business process outsourcing services are aimed at enhancing performance effectiveness and customized solutions to all business processes. We also offer Back Office services to our clients based worldwide.
Siriniti's breadth of positive capabilities, expert process and the all round management skills makes it an expert in offering you back office, customer support, call center and business process outsourcing or BPO services. It partners with you to achieve your business goals and objectives with increased output and reduced expenses.
The Chat Support Service details include:
- Marketing Services
- Complaint registration and its resolutions
- Technical problem resolution
- Live customer support
- 24x7 online support
- Reliable source to get first hand information of your services and products
Siriniti's Email Support covers diverse areas that include:
- Product Inquiries
- Order Fulfillment
- Order Taking
- Feedback or response to inquiry
- Query resolution
- Troubleshooting for services and products
- Payment Inquiries and documentation
- Query Resolution
- Product or Service information requests
